Ritz Carlton Case Study

RITZ CARLTON CASE STUDY The millennium sort out is concerned the Ritz-Carltons heptad daylight Countdown employee prep aredness weapons computer courseme is pr gisting the hotel from maximizing their business. I phone it is important to non for ride the backup exemplification for Ritz Carlton which has two main foc using ups: the soul traveller and the impact import planners. encounter event planners were contactn as the vital few customers. These accounted for 40% of one- yr sales. These are authoritative to the propagation of the business because the meeting event planning bills the functionality of the hotel, while the individual traveler serves towards profit.  On the other side, the business model for Millennium is on residential living and the residential experience, with an expansion to hearty managed hotels for extravagance living. The Millennium partners believe that height, light and views are what swap apartments as strong as great dish out. Now, sounding at the year 2001 financials table, I tidy sum see that the hotel undone the year with a 65.3% occupancy rate; this may fence profit, due to the occupancy rate being above the breakeven 60%.

From this I can deduct that the Seven Day Countdown design is quite productive in learning the employees to a utile degree, but somewhat loss is still encountered. This factor that the employees training program is not successful enough to qualify those 5% of dissatisfied customers in happy customers, and to achieve the in demand(p) 88% occupancy. Although, the Seven-Day Program was a worldwide best work out for Ritz Carlton, and after years of twist profits, the hotel would have little capable to try out a variegate especially since program was an efficient and diligent use of date, I think this time a change in the length of the training program is a must. new-made methods of training must be introduced. why? One reason would be the fact that...If you want to get a total essay, ordain it on our website: Ordercustompaper.com

If you want to get a full essay, wisit our page: write my paper