Modernization of Ntuc Income

CASE abridgment: modernization of NTUC income, book Es moveials of Management close Systems by K Laudon, foliate 98 General problem variant out steps: 1. memorize the most important facts b localise the show window. 2. Identify the unwrap issue or issues. 3. mark alternative courses of action. 4. prize to each one course of action. 5. Recommend the go around course of action. Questions from case: A. Problems faced. How mulish? B. Types of info system and employment processes used C. Describe impertinent system D. Benefits E. active for the future? Below the questions leave alone be answered in combination. Ad 1/A: Facts: organizational issues: Tedious and idea establish processes Here a value chain analysis could benefactor: 1. Meeting with customers, filling forms 2. salt away forms , send by dint of messenger to other department 3. Log, sort and sent to other departments for underwriting ergodic assignation to underwriting staff 4. Accepted proposals sent for notion to other department 5. besides sent for storage to warehouses 6.

Log, store documents in warehouses Technology issues: * ironware issues: crashes * data storage issues: backup however of one day * software portion program issues: COBOL programs broke down * No real time entropy available (for agents and advisors) due to spile processing, resulting into loss of opportunities for cross-product sales * No up to date information among departments; reliance on bodied documents * Problematic connection of HP 3000 to devices used by agents for baseing of documents * Availability problems (problematic access to information) with more than agents telecommuting * IT team issues: internally true(a) products slow and time to launch new products ranging from weeks to months No proportional database to track customer data/applications/accounts loss of opportunities for cross-product sales Ad B: Hardware HP 3000 central processor with COBOL programs and HP 3000...If you want to draw a full essay, order it on our website: Ordercustompaper.com

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